1. Submit a request
Email [email protected] with the subject “PartnerAdvisor V31 Data Deletion Request”.
Include the WhatsApp number used to contact us with country code; the approximate conversation date or period; a brief description of the information or conversation to delete; and an email address where we can respond.
2. Identity verification
We may take reasonable steps to confirm that the requester is connected to the relevant WhatsApp number or records. This helps prevent another person from deleting your information without permission.
Do not send passwords, one-time verification codes, access tokens or sensitive identity documents through WhatsApp or email. If further verification is reasonably necessary, we will explain a safer and proportionate method.
3. What happens after confirmation
After the request and identity connection are reasonably confirmed, we will review the systems used for PartnerAdvisor V31 and delete applicable conversation data, customer-supplied media and related customer records within a reasonable operational period.
We will respond when the request has been handled or explain if more information is needed.
4. Information that may need to remain
Some limited information may need to be retained for legal obligations, security, fraud prevention, dispute handling or system integrity. Backup copies may remain until normally overwritten.
If a request cannot be completed fully, we will explain the applicable limitation where reasonably possible.